Frequently Asked Questions
What type of gold is used for the Signature Gold Jewelry collection?
All of our Signature Gold Jewelry is made with 10K gold. Although our 10K gold is beautiful quality, we also have 14K gold available for an additional $100. If you would like to order a product with a 14K gold, please contact us to discuss pricing and delivery timeframe.
What type of pearls are used for the Signature Gold Jewelry collection?
All of the pearl items in our Signature Gold Jewelry collection are made with cultivated freshwater pearls.
Do you ship internationally?
Yes. If you're located outside of the USA, you'll be given calculated USPS shipping rate choices at checkout. Please select your shipping choice and we'll make the arrangements. If for some reason your country is not listed or you are having difficulty with shipping fees, please contact us and we'll work with you to get the situation resolved. However, please note that we are not responsible for any duties, taxes, fees, or customs charges that may be assessed at the individual country level.
What is your return policy?
If you are not happy with your order, we want to make it right. We accept returns on unworn items within 14 days of when the product arrived to you. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.Please do not send anything back to us without first contacting us. Allow up to 14 days for the refund to be processed and the funds returned to your original method of payment.